Legal Notice published on this website identifies the holder as provided in Art. 10 of the Law Society Services Information and Electronic Commerce and contains information protection policy of personal data.
The products and services offered on this page are for consumption, so the purchase agreement is done at the time the client issues the express confirmation of your order. For this reason, MARPAS HILLS S.L., S.L. (hereinafter Clearness), recommends reading the full legal notice and these general conditions before accepting the order.
This contract is concluded in the legal framework established for Electronic Commerce by Law 34/2002 Services Information Society and Electronic Commerce, taking into account Act 7/1996, from 15 January Retail Trade, the law 7/1998, from 13 of April, on general conditions of contract, Royal Legislative Decree 1/2007, from 16 of November, approving the revised text of the General Law for the defense of consumers and users and the law is passed 3/2014, from 27 of March.
Hiring conditions are as follows:
Characteristics of products and services
The characteristics of the products and services offered on this site are displayed next to the visual identification of these.
current prices contained in the website at the time of placing the order apply. The price of services is detailed Clearness next to each of these. It is including VAT, This is then broken down into the buying process.
Languages in which orders can be made
You may complete your order through this website in Spanish.
The steps to place orders.
You must select Clearness services referenced on the web that interest reporting the number of units and by “clicking” on the button “buy” to add.
If you are a registered user will have to report their credentials, otherwise, you must provide your email and create an account with your personal data.
Later, You will need to accept the Terms of Purchase by dialing an acceptance box.
As a last step you must choose the method of payment and will be redirected to the payment gateway.
Once the process will receive a confirmation of the contract by.
Confirmation of receipt of Orders
Whenever the company receives an order confirmation email is sent reception within 24 hours from receipt of this, except when it is received on holidays or weekends, that confirmation will be sent on the business day following receipt.
Clearness has several ways to accept payments orders. Each with very high safety standards to ensure payment with confidence.
Payment of the price of goods and services made by any of the methods listed below:
- Payment by credit card. Visa, or MasterCard. The customer can choose to pay by credit card, so that the operation will be confirmed at the time the order is placed.
- Payment with paypal. The user is aware that the payment hereby constitutes acceptance of the privacy of Paypal, alien to this website.
- Payment by bank transfer. The customer must make a bank transfer for the total transaction to the account specified by the seller. a maximum period of three working days from order confirmation to receive the amount established after this period if the transfer has not been effective, the order will be automatically canceled and the contract will be resolved. The customer must state the following data transfer:
- DNI or NIF and name of the natural or legal person to whom the order must be checked.
- Order number, assigned automatically by the system at the end of the buying process, the concept of transfer.
- Indicate as a beneficiary of the transfer to MARPAS HILLS S.L..
Prices and Review
Travel prices offered on our website, as well as the price provided the customer in case of travel as, They may be revised, both upward and downward, when varying the price of transport, the fuel, taxes and fees for certain services related to travel and exchange rates applied to such travel (when this is international). These revisions will be notified to the consumer, in writing or by any means ensuring proper evidence of communication made, can, when the change made is significant, cancel the trip, without penalty, or accept the contract amendment. In no case, It will be revised upward in the previous twenty days from the date of your trip, in respect of applications already made.
The prices shown on this site include VAT. In any case they shall be expressed in Euro currency (€).
Travel prices are per person, and include the following::
a) Predesigned route and / or art activities.
b) Displacement, if any, within the designed route. It is excluded from the price and the service provided offset to the starting point of the trip, and the displacement back.
c) Accompaniment of a team member Clearness.
d) Accommodation at destination.
e) Basic insurance coverage trip.
Any additional services (as an extra nights accommodation, Flights, rental car, excursions, transfers, etc.), It shall be specified in the “includes” offer content visible on the website.
Prices for international travel offered on our website are based on different variables, as airfares, exchange rates and actual costs, calculated at the time of communication / publication of the offer. Because of that, Clearness reserves the right to modify these prices for new bookings if the indicators change substantially. However, if the customer makes a reservation, the price of the trip will be guaranteed with deposit payment, except that some of the causes that motivate defined above price revision will give.
Any service not expressly mentioned in the offer, record or not specifically detailed in the program / offer, You will be excluded from the tour price. Among the services excluded in international travel are: visas should be required, (unless stated otherwise Clearness), travel and arrival to the starting point and back from the destination, airport taxes, and / or input and output rates, vaccination certificates and optional hotel services, u inn hostal.
No service utilization
No discounts for loss or non-use of services included in the price will be made, voluntary or involuntarily.
Responsibilities and obligations of the customer
With the development of this contract, the customer agrees to:
a) Make payment service.
b) Follow signs, recommendations and standards proposed by the clearness team member to lead the trip, at all times be guides to maintain the smooth running of the trip.
c) Comply with the laws and customs of the places visited. The Client exonerates of any responsibility Clearness, claim, contingencies or obligations you may incur personally and / or against third parties for any, suspected and / or proven violations of the laws or regulations of any kind existing in the destination, manifesting that purpose its obligation in this regard and expresses its determination and to abide by and comply with it in all its scope.
d) Clearness notify any disease, pathology, allergy or problems of physical or mental health which could affect the normal development of the trip or the coexistence of the group. Failure to notify this fact to Clearness, or commit any illegal act or which may cause danger or discomfort to other group members, Clearness reserves the right to terminate the contract with the client, without generating right to claim or return and without prejudice to actions and / or claims that other travelers would perform against the violator of the rules of travel. Equally, Clearness reserves the right not to accept the customer’s book has shown signs of not accepting understood and / or complied with the provisions described here.
The customer has the obligation to provide clearness all the necessary data to ensure compliance with the contracted services. These data will be:
– Full name;
– Passport number (If necessary) and copy of passport data;
– Nationality and medical form (If necessary).
The lack of veracity and / or accuracy, whether voluntary or involuntary, on data that the client communicates Clearness will be the sole responsibility for this, as well as all subsequent consequences.
Special conditions of international travel
International travel, the customer is responsible for being in possession of a valid passport to enter and leave the country or countries visited during the travel itinerary, as well as visas, whatever permits and certificates were, including vaccination and insurance compulsory subscription.
All users must take in order to personal and family documentation required, either passport or identity card, under the laws of the country or countries included in the itinerary. Will be paid by the customer to obtain visas, passports, vaccination certificates and other documents or formalities necessary for carrying out the trip, when so required.
It should be refused visas by the competent authority for particular causes customer, or be refused entry into the country for lack of any requirement applicable, default in the documentation required or not be the same carrier, the customer is solely responsible, Clearness decline all responsibility for the facts, and must be paid by the customer any costs arising.
Clearness reminds customers to be sure before starting the journey to meet the standards and requirements applicable visa in order to visit the country / countries that are part of the tour itinerary, according to your rules.
Any information or advice given by Clearness visa, vaccines, weather, clothes, luggage, etc., It is customer orientation and is provided as a courtesy, not being the clearness, so, responsible for any errors or omissions in the information provided.
Where imperative legal, Clearness provide the customer with travel insurance with basic coverage. Such insurance covers cases of lost or delayed luggage, personal injury, medical expenses, evacuation costs and repatriation in case of accident, illness or death, in the manner and amount contained in the conditioned which is delivered to the customer when requesting the reservation.
Clearness recommends expanding coverage to cases of cancellation, loss of possessions, or any other loss that may arise from a situation of loss, damage, delays or inconvenience to the customer.
The customer is responsible good condition and conservation of your passport. Clearness be relieved of responsibility for the disruption and inconvenience in the event that some sort of deterioration or breakage occurs during handling by the customer, embassies for visa processing or during migration controls in countries of destination or scale, running the client with cost and disruption this may cause. The customer must fill in all fields required by the authorities of the destination country for visa. For not fill in all fields correctly, you must fill out the form again, may undergo the administrative costs of such a correction.
All users, without exception, They must carry valid personal and family documents, either a passport or D.N.I. under the laws of the country or countries visited. It will be paid by the customer when traveling so require obtaining visas, passports, vaccination certificates, etc.
It should be rejected by any authority granting visas, by particular causes User, errors or omissions in the visa application form, or be refused entry into the country for lack of requirements imposed, or default in the required documentation, or not be the same carrier, Clearness declines all responsibility for acts of this nature, being paid by the customer any costs arising, apply in these circumstances the conditions and rules established for voluntary non service.
Cancellation and modification deliaje
The customer must notify clearness its intention to cancel the trip in writing, either by post (at the address stated in these Terms of), and email. When the cancellation is made by email, It will be mandatory confirmation by Clearness.
The date of receipt of the letter by ordinary mail, as well as sending confirmation by Clearness, when the cancellation made by email, will mark the date of trip cancellation by the customer, for purposes of calculating the penalty. The customer can cancel the trip at any time, Nevertheless, Clearness shall indemnify the following terms and deadlines:
- the total amount will be refunded, when the cancellation of the training is carried 21 days before starting training.
- It will be refunded 50% the amount paid when the cancellation takes place between 14 Y 21 days before the start of training.
- If the cancellation is requested before 14 days before the start of the activity, not returning the payment of the course will be held, retreat or workshop.
Clearness the right to modify the price of products and services offered unilaterally booking through this website, current prices will be applied in the advertising at the time of placing the order, to ensure the accuracy of customer price of goods and services.
Questions or claims. The user can send their doubts, complaints or inquiries about order tracking to:
Company: MARPAS HILLS., S.L.
Addressn: C / Doctor LEFT 39 SEMI SOTANO B – 28028 MADRID (MADRID)